Invoices

View and download invoices; managed via the payment provider portal.

Every billing period generates an invoice. All invoices are listed in the app and downloadable as PDF.

The invoice list

Settings → Billing → Invoices:

• Invoice number — sequential per workspace.
• Period — the billing period covered.
• Amount — total charged.
• Status — paid / open / uncollectible / refunded.
• PDF — click to download.

Or via CLI:

nora billing invoices

Invoice contents

Each invoice line-items:

• Base subscription (per-plan flat fee).
• Overage charges (per-meter unit price × overage quantity).
• Tax (per your tax settings).
• Discounts / credits (if any).

Line items are itemized so your finance team can categorize per meter.

Payment status

• Paid — successfully charged the payment method on file.
• Open — invoice generated, awaiting payment. Usually payment is attempted the same day.
• Uncollectible — payment failed multiple times. Workspace enters restricted mode:
  • No new publishes.
  • No new scheduled runs.
  • Existing traffic continues for a grace period.
• Refunded — fully or partially refunded (contact support to initiate).

Failed payments

If a payment fails:

• Retry 1: 24h after fail.
• Retry 2: 3 days after fail.
• Retry 3: 7 days after fail.
• If all three fail: workspace enters restricted mode; email sent to billing contact.

Update payment method in the customer portal to resolve. Nora retries automatically once a valid method is on file.

Downloading PDFs

• Individual — click Download PDF on any invoice.
• Bulk — via the API or CLI:

mkdir -p invoices
for inv in $(nora billing invoices --json | jq -c '.[]'); do
  url=$(echo "$inv" | jq -r '.pdf_url')
  num=$(echo "$inv" | jq -r '.number')
  curl -sL "$url" -o "invoices/${num}.pdf"
done

Great for finance-team backups.

Invoice email

By default, invoices go to the workspace’s billing email (set in the customer portal). Add additional recipients (for finance-team CC):

Settings → Billing → Notification recipients.

Each recipient can be:

• CC on invoice PDFs.
• Notified on payment failures.
• Notified on plan changes.

Historical invoices

All invoices remain accessible indefinitely. Even if you cancel the plan, past invoices are downloadable.

Corrections & credits

If an invoice has an error:

• Contact [e-mail].
• Include the invoice number and the specific concern.
• Response usually within one business day.

Credits (for outages, service disruptions, promotional grants) appear as a line item on the next invoice.

Tax invoices

For Korean workspaces, Nora issues a 세금계산서 (tax invoice) alongside each standard invoice when your business number is on file (see Tax).

Sent to your tax email. Also downloadable from the invoice list.

For finance teams

Common workflows:

• Monthly reconciliation — download all invoices in a month, upload to your ERP.
• Chargeback — combine invoice line items with per-scope cost export (Insights → Cost by scope) to allocate charges per team.
• Budget forecasting — historical usage (nora billing history) + a growth assumption.

Related

• Billing overview
• Tax
• Overage
• nora billing invoices — CLI reference.