> ## Documentation Index
> Fetch the complete documentation index at: https://docs.platform.nora.my/llms.txt
> Use this file to discover all available pages before exploring further.

# Memory

> What your agent remembers between runs — and what you control.

**Memory** is what makes an agent get better over time instead of starting from zero on every message.

## What memory holds

Memory keeps small, useful facts an agent learned during a run and might need again:

* User preferences it discovered ("this account prefers email over SMS")
* Corrections you gave it ("we call this product 'Pro Plan', not 'Premium'")
* Repeated context ("this customer's org has three sub-accounts")
* Patterns from past problems it solved

Memory is **per Agent and per scope** — a support agent doesn't accidentally use a research agent's memory. Scope typically follows the natural boundary of the conversation: a user, a session, or an account.

## What memory is not

Memory is not a chat log. It's the *distilled* things worth keeping — not every message.

Memory is not your knowledge base. Company documents belong in a **DataSource**, not in memory. Memory is per-interaction learning; DataSources are shared reference.

## Inspecting memory

Open any Agent block and click **Memory**. You'll see:

* What's currently remembered, grouped by scope
* Where each fact came from (the run that added it)
* When it will fade (older, unused facts naturally decay)

You can delete any memory entry manually — useful if a fact is wrong or a customer requests it be forgotten.

## When memory is used

Every time the Agent runs, it pulls relevant memory for the current scope and includes it as context. This happens automatically — you don't write any glue code.

## Turning memory off

Some Flows don't want memory. In the Agent block settings, set **Memory** to `Off` and each run starts fresh.